Help at the right time – Prompt, UK based and worldwide
Service, according to the RSA philosophy, means help at the right time. This means taking all the measures in-house to be able to immediately help you, our customer, in the event a problem arises with one of our machines.
During the first step our service technician will analyse the problem, narrows it down, and may promptly propose a solution. If this doesn’t work, a remote status query will be run. For this purposes we have global online access to all of our machines.
If a spare part is actually needed, we will send it directly or replace it ourselves. We have a Telford based engineer with a fully equipped service vehicle. Besides that, we have ample technicians from our German headquarters on hand.